Return Policy
Any Refund due will be credited within 3-4 working days upon receiving the returned products.
The return policy is according to THE CONSUMER RIGHTS ACT 2015
Return Conditions:
If the order has been dispatched or delivered, but you would like to return the order, please contact us at online@sweetmart.co.uk with your wish to return the items to Bristol SweetMart ltd within 30 working days of the delivery.
You will not be entitled to return of the products that are considered perishable such fresh fruits and vegetables and Frozen foods. For health and hygiene reasons, the following items sealed for protection reasons will be deemed as used if unwrapped: personal grooming products e.g. hair accessories and styling products, shavers, waxing kits, electric toothbrushes etc, will therefore be unable to be returned if not in their original unused condition.
Return of the order will only be accepted through the email from the customer and the refund will processed after inspecting the products received from the customers. After the return email from the customer, we will request the customer to return the products as soon as possible.
The customer must bear the cost to return the products to us unless otherwise agreed with us. We will bear the cost of the return if the products delivered are damaged or defective. Please return the products to:
Returns Department
Bristol SweetMart ltd
80 St Marks Road
Easton
Bristol
BS5 6JH
Damaged Orders:
Although we do our very best to pack every order with care, there are times when a package might get damaged during it’s journey to your door.
If your goods arrive in an unfit state, please refuse delivery and contact us so we can resend your order quickly and report the damage.
If you are unable to refuse the delivery and your goods do not arrive in perfect condition, please contact us within 14 days of receipt. Photographic evidence of damage is required or the return of the damaged item in order to request a replacement or refund. Please email the pictures to online@sweetmart.co.uk