Cancellation Policy
Account Deletion and Cancellation:
Customers can request to cancel and remove their account that is held at www.sweetmart.co.uk at any time without any prior indication. The cancellation of the account includes removing all the data that we hold on you such as email address etc. The cancellation of the account can be done through the Customer’s Account page and by submitting a written request to online@sweetmart.co.uk with the following details:
Subject: ACCOUNT CANCELLATION
Name:
Account Name:
The date you want to cancel the account from:
We will process the cancellation of the account with 2-3 working days. Please note, once the account is cancelled you will not be able to access your previous orders placed with that account and cease to be a member. To reinstate your account, please request us using the email address given above.
Order Cancellation:
If the order has not been dispatched, you can cancel your order through ‘my order’ page and you will be fully refunded. You can also contact online@sweetmart.co.uk with the following information:
Subject : Order Cancellation.
Order Number:
Name :
Please note that the orders placed before 4:00pm are processed on the same day unless it is a bank holiday for Saturday and Sunday. Once the email is received, we will confirm the cancellation.
If the order has been dispatched or delivered, but you would like to cancel the order, pleae contact us at online@sweetmart.co.uk with your wish to return the items to Bristol SweetMart ltd within 30 working days of the delivery.
You will not be entitled to cancellation of the products that are considered perishable such fresh fruits and vegetables and Frozen foods. For health and hygiene reasons, the following items sealed for protection reasons will be deemed as used if unwrapped: personal grooming products e.g. hair accessories and styling products, shavers, waxing kits, electric toothbrushes etc, will therefore be unable to be returned if not in their original unused condition.
Cancellation of the order will only be accepted through the email from the customer and the refund will processed after inspecting the products received from the customers. After the cancellation email from the customer, we will request the customer to return the products as soon as possible.
The customer must bear the cost to return the products to us unless otherwise agreed with us. We will bear the cost of the return if the products delivered are damaged or defective. Please return the products to:
Returns Department
Bristol SweetMart ltd
80 St Marks Road
Easton
Bristol
BS5 6JH
If you find any of the goods are damaged or received under quality, please email us at online@sweetmart.co.uk with an image of the product attached. If the image that you send proves the product to be damaged or under quality, we will refund you the price of the product.
Guidelines to customers to cancel the order:
- Customers are entitled to a 30-day cooling off period on all items sold by Bristol SweetMart Ltd that are not considered to be perishable or personal hygiene products as listed above. This will apply within the 30 working days, (Saturday, Sunday and public holidays are not considered as working days), after they receive the parcel.
- Customer will not be charged any additional cost for the cancellation, however the customer will be responsible for covering the cost of returning the goods to us.
- You must notify us of your cancellation in writing by emailing online@sweetmaet.co.uk. We will cancel your order or accept the returned product as desired.
- You must return the goods to our contact address in their original condition at your own cost, (unless we delivered the item to you in error or the item is damaged or defective), as soon as possible once you have cancelled the contract.
- We reserve the right to make a charge not exceeding our direct costs of recovering the goods, if you do not return the goods or return them at our expense.
- Please let us know once you have cancelled the order or returned any product to our warehouse on the above contact details so that we will be able to process the refund to your account. Refunds will be made within 3-5 working days after the product is received at our warehouse.